Shipping & Returns

Shipping Times and General Information

Before we can ship, we process your order to verify availability of your product(s), shipping selections and credit card information. We will process your order within 2-3 business days depending on our volume.

  • How fast you receive your order also depends on the shipping method you choose during the order process. We offer a variety of shipping services but please note that the shipping calculators used are estimates of ship times and does not include our processing time. All shipments of orders received on weekends go out starting on Monday, including priority shipments in the order that they are received. All shipping time estimates are in business days. Ground Shipping is estimated to be 3-7 business days depending on your location. Priority Mail can take 5 days and as little as 2 days. We have no control over the postal service.
  • Actual shipping times vary by your location, product and method. Most items ship from our warehouse in Lake Havasu, Arizona. Some items will ship directly from the manufacturer and that can take a while longer. In that case, we will email you with an update on the status of your order.
  • If the item you order is out of stock or will be delayed, we will email you with an update on the status of your order.
  • If you require a faster method of shipping or you must have your items by a certain date PLEASE contact us by email or note your request on your check out page.
  • We are happy to include a note with your shipment if items are a gift - such as Birthdays, Thank You's or other special occasions - no cost. Just include the message in the note section during check out.
  • If there are items on back order, they will be sent as soon as they arrive. Due to our volume we receive shipments from our suppliers generally every week.
  • In the event your package does not arrive - please email us. We send all shipments with delivery confirmation. The postal service will not try to track an item for us until 30 days has past.
  • When your item ships, you will receive an email from us with your account updated. Please make sure you white list our email addresses so messages from us are not caught by the spam filters.  
  • You can log into your account at any time to see the status of your order.

How will you contact me regarding my order?

We expect that you use your correct email address and not an bogus email address. Email is the primary way we inform you of the status of your order. We will not be responsible for undelivered messages due to incorrect email addresses

Immediately after you place an online order we'll send an automatically generated acknowledgment. If you do not receive an email from us - please check your spam box - then contact us to make sure we received the order.

You will receive confirmation of shipment within 2-3 business days, or be notified of any delay at that time. Availability of items is subject to stock on hand and/or availability of items from manufacturers. Credit card transactions are subject to verification by issuing bank.

Every time we update your account, you will receive an email stating the status.

Shipping Areas and Restrictions


Check our shipping calculator for choices and prices

Song Enterprises Inc ships to all 50 states using UPS delivery, the U.S. Postal Service and Federal Express.

If your shipping address is a P.O. box, the U.S. Postal Service (Ground Shipping option) must be used.

We recommend using 2nd Day Air or Next Day Air for shipments to Hawaii or Alaska. Ground shipping may experience significant delays and 3rd Day Shipping service is not available.

We also ship to U.S. Territories including American Samoa, Federated States of Micronesia, Guam, Marshall Islands, Northern Mariana Islands, Palau, Puerto Rico, and the U.S. Virgin Islands. Parcels sent to these locations must be travel via USPS (Ground Shipping option) and may take longer than the 5-7 business days indicated in the shopping cart.

Parcels sent to APO/FPO addresses can only be sent via the United States Postal Service (Ground Shipping option).

Return Policy

Our Guarantee: will replace any defective or damaged charm, with the same charm within the first 7 days.

All items returned, regardless of reason must have a Return Authorization Number written clearly on the box. NO items will be accepted without this number - NO EXCEPTIONS . Returns must have a copy of the sales receipt included with the item. Return shipping costs are the responsibility of the purchaser. All returns are subject to a 20% restock fee. Shipping costs are not refundable. Please contact us by email using the contact form - please put the following in the subject line - Return Request and quote your invoice number. Make sure you include your name, phone number, invoice number, reason for return and which item(s) are being returned. No Return Authorization Numbers will be issued by phone.

What to do if your item is lost in shipping or arrives broken.

Please fill out this pdf and either email it to us or fax it to 888-505-7664. Just fill out the top portion and sign it. As soon as we receive the signed form, a replacement will be shipped. Do not fax the form directly to the insurance company - we will do this.

Click this link for the pdf